Background

We began working for friends. And almost nothing has changed. Certainly not in terms of personal focus, care and responsiveness. It’s what our whole culture’s based on.

The larger the business, the more they need to talk about personal service. And, in truth, the less it genuinely means.

Sometimes, just sometimes, a business decides to stay small. It’s a decision that reflects the characters and concerns of its owners. It’s about having time to get to know people – really know them, and be able to respond with personal knowledge. That’s the way we look at things at XPPM. It’s why we do what we do. It’s why we do things the way we do.

Our own backgrounds are international. Some ten years ago, we started managing our friends’ properties along with our own.

When they returned home or were posted elsewhere – mostly to the US, France, Australia, South Africa and New Zealand – they left their keys and instructions with us. We could be relied on. It’s that simple.

Because we’re used to doing things for ourselves and, now, many close friends (no matter how distant geographically), we’re used to doing things properly, efficiently and economically.

As a team, a close team too, we’ve been together for a number of years. We combine relevant, diverse sets of skills and deep practical experience. We’re fully familiar with every aspect and detail of property management, every factor that comes into ideal lettings arrangements.

XPPM was born with a vision. And we keep to it today. (Why would we want to change anything as enjoyable?) We’re people serving people.

As our principal, Colinette Hyatt, says:

I’m a people person. There’s no doubt about it! So I make sure all of our clients, as well as our tenants, get the best experience possible. Valuably too, having lived in France, New Zealand and the UK, I’m fluent in French and English. My previous background in marketing communications and project management adds obvious value to client service. Add my experience as a property owner, and experience in fully refurbishing properties, it means I know the workings of buildings through and through. It makes an unusually useful and valuable combination. It’s one I use, in total, every day of the week. And there’s nothing I’d rather be doing!”