References
It’s not what we say that matters. It’s what our clients say about us. And their comments are, quite honestly, our best reward. We’re delighted to share the typical references we’ve received …
Colinette and her team have managed my flat in Central London for almost 7 years. In that time, she has done everything - from the everyday tasks of organising tenants and their usual requests, replacing and removal of furniture, helped with neighbours, fixed damp related issues and has even managed a complete refurbishment of the flat. I live in Australia and Colinette makes owning a property on the other side of the world a breeze. Nothing is too much trouble …”
Issues with the property are looked after immediately, proactively. XXPM will inform the client if there is work that needs to be done to the property without having to ask to check. Nothing is a bother. Colinette will always come up with a solution and the right advice.”
100% trust. Being on the other side of the world makes it essential to have someone I trust looking after my properties. I absolutely trust Colinette and her team with my house keys and have never been let down. XPPM responds quickly to queries, and makes it possible for me to feel confident having a substantial investment taken care of on my behalf.”
Peace of mind that all issues are being handled … Putting the landlord’s interest first … Financial management … Complete management of tenancy changeovers.”
In the past I have been passed around various employees of property management departments, none of whom really know the historical details of my property (work carried out, location of meter, etc.) or have any relationship with the tenant. XPPM have been a consistent safe pair of hands and I know the tenants definitely appreciate the efficiency of ongoing contact with a boutique size management team.”
You’re part of my extended team – you manage and take care of the property for me and represent my interests. You ensure the property adheres to requirements so I am in compliance, plus can advise on ‘best practices’ for property management – critical when tiering properties towards a specific market segment. You deliver personalized service and continuity, which is lost when working with larger organisations …”
We have engaged XPPM non-stop since the summer of 2006. We only received a couple of month’s notice that we were relocating from Chiswick to Hong Kong. Asking friends and family for recommendations, XP’s name kept popping up. Amidst the tumultuous whirl of relocating, Colinette appeared – the very essence of cool, calm, unfazeable professionalism. Which has been the case for seven years now. Another massive family relocation, seven winters, three sets of tenants and related inventory/property checks and cleaning, two floods, eighty three monthly financial statements, seven sets of CO2 and electricity certifications, eight alarm system checks, one washing machine replacement, one rear door lock replacement, one waste disposal unit replacement … and more. All dealt with efficiently, economically, stresslessly and, for the most part, independently of us. Exactly what you need sitting thousands of miles away!”
